20 questions game.
Customer Support Analyst Interview Questions
395 customer support analyst interview questions shared by candidates
Just read up about the interview questions on here and you will be prepared for the most part. I was asked about troubleshooting an internet issue and thankfully had just researched an answer the day before.
The most unexpected question for me was about the dishwasher not working and what to do. I've never not had my dishwasher not work and if it did stop working, I'd honestly either call my landlord or warranty but that is not the correct answer and I thank God that I knew that going in.
Nothing hard at all.
Q: Describe the last time you handle an issue involving a disgruntled customer.
How would you feel about learning to support over 150 different programs and applications?
Why do you consider yourself fit for the job? What are your strong points that recommend you for this job? Where do you see yourself in the next 3-5 years? Why do you want to work at Oracle? Do you have friends or family working? What is their opinion about the company?
3. How would your previous employer describe you/ how would your friends describe you?
What did you do under a stressful situation with a customer and how did you handle it?
How would you handle an upset customer?
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