Customer Service Rep Interview Questions

46 customer service rep interview questions shared by candidates

1) elegi un emoji que te represente y explica porque 2) hacerle una pregunta a otro compañero, y que otro te haga una pregunta a vos 3) en la entrevista individual te ametrallan a preguntas... realmente preguntan de todo, es solo cuestion de saber llevar la charla.
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Agente De Customer Service

Interviewed at Ualá

3.3
May 19, 2022

1) elegi un emoji que te represente y explica porque 2) hacerle una pregunta a otro compañero, y que otro te haga una pregunta a vos 3) en la entrevista individual te ametrallan a preguntas... realmente preguntan de todo, es solo cuestion de saber llevar la charla.

Tell me a time when you had a customer that was Not happy with something and how did you handle it? Tell me a time when you solved a difficult problem. Tell me a time when you had multitask. What are 3 things that you liked about your prior jobs and 3 things you didn’t like. What do I want in a supervisor.

customer service rep II

Interviewed at Mapfre

3.7
Oct 2, 2020

Tell me a time when you had a customer that was Not happy with something and how did you handle it? Tell me a time when you solved a difficult problem. Tell me a time when you had multitask. What are 3 things that you liked about your prior jobs and 3 things you didn’t like. What do I want in a supervisor.

What's the difference between LAN and WAN? What kind of questions would you ask a client that couldn't connect to the Internet? What are some basic troubleshooting steps you'd have a client take to restore Internet connectivity?
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Sr. Customer Service Rep Merchant Services

Interviewed at Bank of America

3.9
Jun 15, 2022

What's the difference between LAN and WAN? What kind of questions would you ask a client that couldn't connect to the Internet? What are some basic troubleshooting steps you'd have a client take to restore Internet connectivity?

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Glassdoor has 46 interview questions and reports from Customer service rep interviews. Prepare for your interview. Get hired. Love your job.