Behavioural questions mainly - discussing managing workload, stress, people etc.
Customer Contact Interview Questions
2,050 customer contact interview questions shared by candidates
Normal questions like introduction, Previous experience and situational based questions.
How would you reach your call/ sales targets ?
Interviewers were already knowing about my profile and experience, it was like a knowledge sharing session. More of friendly talks.
Why should we hire you.
What skills can you bring to Metro Bank
Telephone interview questions - basic maths e.g 5% of 200. 144/12=. What did I experience when I first went into a metro bank. Scenario questions- only about 4 questions fairly straight forward e.g. if someone was complaining they had received bad customer service and haven't had their problem resolved what would you do?
quali sono i tuoi punti deboli, quali sono le tue aspirazioni, perché ti sei candidata per quella posizione, perché hai scelto questa mansione
Give an example of what you have done for a customer that required extra effort on your part.
if you are faced with a situation to make a decision with very little background information on the subject .
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