They asked questions about the company’s values. A time you had to speak up, a time you worked with your team to solve an issue, a time you took ownership of a situation and a time you received a good customer service. After the competency based questions, there’s also a script reading whereby the interviewer acts as a customer and you act as a customer service to handle the customer’s complaints, an instruction is given regarding this.
About previous experiences. Why DLG What values are important for the role
Tell me about a time when you had a difficult coworker?
Tell us how you dealt with an upset customer
What are your areas of weakness?
Name three strengths and three weaknesses your current boss would say you have if we asked them?
Why did you leave your last job
What do you know about this position?
Time a time when you had to deal with an escalated customer. What did you do?
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