They asked questions about the company’s values. A time you had to speak up, a time you worked with your team to solve an issue, a time you took ownership of a situation and a time you received a good customer service. After the competency based questions, there’s also a script reading whereby the interviewer acts as a customer and you act as a customer service to handle the customer’s complaints, an instruction is given regarding this.
About previous experiences. Why DLG What values are important for the role
Name three strengths and three weaknesses your current boss would say you have if we asked them?
Tell us how you dealt with an upset customer
What are your areas of weakness?
Why do you think you would be good for the position?
pertained to the position applying for
tell me about your work history
Tell me about a time you worked together as a team?
Why do you want to work for USAA? Our office is located at ________. Does this work for you? What qualities do you have that make you qualified for the role? Describe a situation where you made a mistake and what did you do to fix it?
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