A mathematical assessment was required; 20 minutes to do 16 problems. The test was actually data analysis with large data sets for each problem. The time to complete was insufficient, given the complexity of the problems, utilizing only a calculator and hand writing.
The biggest challenge was sucking up to this branch manager who didn't want a call center interfering with his local operations. I pretty much just flew to his city and had lunch with him and listened to him tell me how awesome he was and how much the rest of the company sucked and that he didn't want me interfering with his operation. I just had to nod and agree. It was pretty creepy.
I am not going to get an interview because I am over 40
“Do you prefer strategic planning or execution?”
Are you process driven?
They asked me to present a deck that analyzed opportunities of an existing partner.
Nothing was difficult or unexpected other than his tone and approach to the interview.
Pretty usual lame interview questions as they were looking for someone else more local to the area.
General questions about Genesys CTI and other caller center applications
How do you boost morale in a call center? Seriously? Give me a break.
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