Truthfully none of the questions were really very difficult. The most important thing here is to make sure that your customer service is high. It's more important to be friendly than to be technical.
Applecare Interview Questions
352 applecare interview questions shared by candidates
Are you comfortable with multi tasking? Tell me about a time you had to do multiple things at once.
Role Play: My iPhone will not turn on.
1. My email will not work, what do I do? 2. My device won't work, what do I do? 3. I have lost my pictures, what do I do? 4. I dropped my iPhone and it cracked.
Tell me about a time you had to complete a project without direct supervision?
I have forgotten my itunes password, how do I reset it?
My car was left on all night and the battery died. I recharged it but now when my car is turned on, I don't hear any sound coming through my stereo from my phone.
Tell me abiut a time you and the customer didn't see eye to eye on an issue
General availability questions, etc.
How would you describe RAM to a non technical person? How would you explain a Hard Drive and what it does.
Viewing 321 - 330 interview questions