Started with introduction from their end which acted as an ice breaker to initiate with "Tell me about yourself"
Applecare Interview Questions
352 applecare interview questions shared by candidates
"What can we do for you?"
why are you wanting a work at home position?
What do you think are important features someone working in Customer Service should have?
What kind of colleagues that you wish to work with.
What was something you disliked about your previous job?
How many MC you have taken for the year at your current workplace
Roleplay: Help a customer sync her playlist for a dinner party.
Describe what good customer service is to you.
very basic behavioral questions. a customer who was not happy with your service has asked for the manager how do you deal with and learn from this ? how do you think you can contribute to the world class service provided by applecare?
Viewing 311 - 320 interview questions