Interesting interview process. First interview in person in the office and a second over skype with the head of department. First interview is with 2 people from the company- a team leader and one person that already does the job you are applying for. Some very standard interview questions that are a little more out of the box. Emphasis is really on how the question is answered- for customer support, the essentials are clear, non hesitant answers so it's all about communication flow!