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      Senior Customer Support Lead Interview

      Aug 7, 2025
      Anonymous Interview Candidate
      Budapest
      No offer
      Neutral experience
      Easy interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Wise (Budapest) in Aug 2025

      Interview

      Initial screening call with an enthusiastic recruiter, followed by a management strategy and background review with team leaders (a level down from the role), I did not pass this second round unfortunately, so can't describe the remaining part of the process, but I believe at least 2 more interviews were in the process. Too many if you ask me honestly. The strategy to interview "up" seemed encouraging to me at first. It's a refreshing approach, and makes sense for reports to get a feeling for their supervisor in the interview process. In hindsight, this approach has large drawbacks especially in understanding of the maturity and mastery of clarity and answers to questions given by the interviewed person.

      Interview questions [1]

      Question 1

      How would you deal with disturbance or dissatisfaction in the operations team (2 levels below the seniority of this role).
      1 Answer
      1

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