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      Wise

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      Customer Support Associate Interview

      May 27, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Other Customer Support Associate Interview Reviews for Wise

      Customer Support Associate Interview

      Apr 20, 2026
      Anonymous employee
      São Paulo,
      Accepted offer

      Application

      I applied online. The process took 3 weeks. I interviewed at Wise in May 2022

      Interview

      Applied on the 10th. Within the same week I received an email for the next step: reply to 5 questions in email form. You must use their help center on their site to answer most of the questions. The following week I was then moved to the final step: interview with the senior team lead and another team lead. I received time and date for the interview the next day. The next week I was scheduled for the interview. I was asked general and situation based questions. No different than your typical interview questions. Then they discussed what the job would entail and the perks of the company. They concluded with advising I’d hear back within 2-3 business days. I received an email a few hours later that same day to schedule a follow up interview. On the 26th I had my follow up interview, I was offered the position and I accepted. We spent an hour discussing the job, company and the benefits.

      Interview questions [1]

      Question 1

      Q1 (Please reply to this question in an email format) - Please, can you explain the payment methods for a transfer from Brazil to Europe? Thanks, Joe Q2 (Please reply to this question in an email format) - Hi! I'm trying to understand how to use this fancy new Wise debit card. And I'm not sure how to use it. For example, can I change the currency linked to my Wise debit card? If yes, can you please walk me through it? Thank you so much! With all the best, Julia Q3 (Please reply to this question in an email format) - I have just registered but I am really confused as to how this all works? I want to pay the sum of €3,450 to a recipient's Danish bank account (i.e. this is the exact sum the recipient is due.) How much in GBP do I need to credit my wise account with (from my own online UK current account) to ensure that the fee is covered & the recipient still receives the full €3,450? When I use the example calculator it appears that the recipient will receive less than the exact required sum due to fee charges being deducted? Please advise & explain exactly how much (in GBP£) I need to transfer online from my personal UK current account into my wise account to ensure the recipient receives the full €3,450. Thanks. Q4 (Please reply to this question in an email format) - Hello, I’m vacationing in Eritrea and my Wise card wont work!! What’s going on?! I need my money now! Q5 (Please reply to this question in an email format) - You call yourself a diverse company, but there are only rich white people in your photos. You guys are racists!
      1 Answer
      37
      Positive experience
      Average interview

      Application

      I interviewed at Wise (São Paulo, )

      Interview

      The whole interview process felt really clear and smooth from beginning to end. I always knew what the next steps were, and communication was consistent throughout. Everyone I spoke with was kind, approachable, and respectful, which made the experience feel very human and welcoming. It genuinely made me feel comfortable and excited about joining Wise.
      1

      Customer Support Associate Interview

      Mar 24, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Wise

      Interview

      Tudo foi bem rápido. Após a candidatura, se aprovado, você recebe um email com um teste. Dentro desse teste tem 5 blocos, onde eles avaliam a rapidez de digitação, seu listening, e tem um que você precisa se gravar respondendo uma pergunta em inglês. Se aprovado, eles marcam a entrevista. Que para mim, foi bem tranquilo. Se eu puder te dar uma dica é, estude a empresa, como ela trabalha, e vai tranquilo. Eles valorizam muito a honestidade, então se estiver nervoso, fale, tome uma água e recomece. Vai dar certo!

      Interview questions [1]

      Question 1

      1- pq quer trabalhar na wise, 2- métricas que utilizava no antigo emprego, 3- fale um erro que cometeu, 4- como lida com feedback, 5- fale sobre você
      Answer question

      Customer Support Associate Interview

      Apr 3, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Wise in Mar 2026

      Interview

      There were a handful of tests in the course of over two weeks leading up to the Google Meet interview with two of their associates. It felt close and personal, with extraordinary professionalism and investment. I hope to get another opportunity some day.