Wayfair Customer Service Representative (CSR) interview questions

First note. It took a month because the person I had the phone interview with went on vacation after my interview so I had to wait for her to get back before moving onto the next step. Phone interview was the basic background questions about my background (what I studied, past work experience, what I'm interested in getting into, etc..) 1:1 interview: The person interviewing me was a customer service team manager. She had a list of questions she asked me which mostly was about my resume and background. Similar to the phone interview. Then there was small talk (try to get a feel for my personality to see how I would be talking to customers). Last thing I had to do was try to sell a pen to her. Overall simple and straight forward interview process.

The interviewer was really nice and answered positively to my scenario responses. He asked me to sell him a marker and then asked how I would deal with a made-up scenario. He seemed impressed with everything, yet they never contacted me again, though, despite my emails. I never even met the person that made the decision to not hire me.