Verizon Sales Associate interview questions

First they will e-mail you to set up a phone interview. They also require you to read a few documents before hand. then at the phone interview they will check and see if you already read the document. She'll also ask questions about your work background on sales such as how to handle a difficult customer. after that they set up a one on one interview with a store manager. I arrived at the store for the interview but they didn't let me know that the interview time was directly at the time when the store is opening. I arrived early and have to wait outside in the heat. During the interview she ask me questions similar to the phone interview. I didn't know if they want me to repeat the answer or give another one. after the interview I call them up again after a week. She told me that I didn't have enough Sales experience.