Verizon interview questions

They contacted me and asked for me to apply for the CSR position. I did and they contacted me immediately and wanted to set up a phone interview. 3 phone interviews later I was called in to take a test. Pretty simple stuff. I passed and they set up a face to face interview a week later. After the face to face they said I would hear from them in 7 to 10 days. 13 days later, still no word back. 18 days later finally they responded and said they had chosen someone else to fill the position. Didnt really mind because it sounded pretty bad anyways, however pay was decent.

Starts with a phone interview, then with store mgmnt, typical tell me about an angry customer situation and how did you handle it.