I applied through a recruiter. The process took 1 day. I interviewed at Verizon (Bellevue, WA) in Sep 2011
Interview
They use the Star formation of questions. Be prepared with examples of how you overcame obstacles with the problem- what tactics did you use to solve the problem and the end result of the problem. This applies to teamwork questions as well as any other questions. They rate you on every question. Be prepared like you are studying for an exam. Corporate format. Google STAR interview process.
Interview questions [1]
Question 1
Have you been in a difficult situation or escalation with a customer and how did you resolve it?