Verizon Inside Sales Representative interview questions

Arrived at the Security office to check in for the interview. Was directed to another Building, Security called to let them know I was on my way. Sat in a lobby awaiting a person to come escort me to the interviewing room. I was greeted by two women. They were very cordial. I was asked questions about my past inside sales experience. My sales experience was actually doing outside sales. I had worked doing inside order desk and special orders. I was given a scenario and asked how I would handle it. I was asked what I would do in specific given circumstances.