Initial screening is pretty simple. They ask about your background and experiences and from there you go to a video interview with the hiring manager where you will role play as if you are talking to a customer over the phone about certain products.
Interview questions [1]
Question 1
You will definitely get a question about how you handled any customers in the past and what the outcome was.
I applied online. I interviewed at Verizon (Colorado Springs, CO) in Jan 2022
Interview
It was good didn’t have any complaints it was very interesting and good to be honest. I did like the process as a whole process. And loved the attitudes and the excitement overall.
I applied online. I interviewed at Verizon (San Antonio, TX) in May 2022
Interview
One interview with recruiter and another with the managers. This process took two months. It took another 3 months till training began. The interview was very easy and took less than 30 minutes.