Verizon Customer Service Supervisor interview questions

group interview with multiple supervisors. SOAR format. Can be intimidating. You sit in a room with yourself and at least 2 current supervisors. they ask formatted questions and expect a full description of the situation, action, resolution. must give lots of detail. If this interview is sucesful, there is a second interview with the associate director/director before job offer is given.

Verizon utilizes the STAR interview process. The interview usually revolves around situational questions and what you did or would do in a situation. There are usually about 5 different questions asked covering different categories once you are applying for management positions. The initial interview is with 2 Senior Managers and if you interview strong enough to make it to the final interview. That interview is with the Director and Human Resources. The interviews can last anywhere from 30 minutes to an hour. The more detailed the answers the better the results.