I applied in-person. The process took 1 week. I interviewed at Under Armour (Swan Creek, MD) in Oct 2013
Interview
Applied online, I knew the manager so she contacted me to come in for the interview. Had a group interview with 4 other candidates. All were offered the job on the spot
Interview questions [1]
Question 1
What sports do you play?
Whats the most exciting thing you've done in your life?
How are you in situations where a customer may not be happy with you? How do you handle it.
I applied in-person. I interviewed at Under Armour (Lancaster, PA)
Interview
The initial application is now done online. When I was hired, it was still done on paper, so I can't give a good description of that aspect of the process, but your availability will be important. The next step is a pre-screening phone interview. You will be asked about your availability, customer service background, interest in the company, and your ability to work as a part of a team. After this, there is a group interview and finally a one-on-one interview.
At each of these steps, you will want to show that you are an outgoing, friendly person with a positive attitude. Customer service is the number one priority. Knowing a bit about the history of the company will be helpful. Being familiar with the product will be more helpful.
Interview questions [1]
Question 1
The interview process was pretty straightforward. If anything, it would be helpful to have an idea of the steps involved in good customer service.