Application Process
The process consists of 3 stages including completing 2 online tests (sent in 1 invite) and attending an Assessment Centre. You will need to pass each stage to progress to the next.
We strongly advise that you read about the CSA Application Process before submitting your application.
Interview questions [1]
Question 1
Tell me about yourself and why you think you could excel in this TfL Customer Service role?
Give me an example of when you worked as part of a team.
I applied online. The process took 3 months. I interviewed at Transport for London (Londres, Inglaterra) in Dec 2025
Interview
Extremely technical, yet fair. I enjoyed the whole process but it is quite a long process. From start to final interview it took roughly 3 months I guess the competition was strong.
Interview questions [1]
Question 1
About any other experience I have in Customer service and how I feel it would allow me to represent the company well during probation
I applied online. The process took 6 weeks. I interviewed at Transport for London (Londres, Inglaterra) in Feb 2025
Interview
stage 1 written test stage, stage 2 scenario & interview. asked to help a disabled passenger find the best accessible route to get to destination. very easy just don’t take phone out of the box you will be disqualified
Interview questions [1]
Question 1
made me do a scenario on helping a disabled passenger get to another station using the best accessible route