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Thomson Reuters Customer Service Representative interview questions

based on 33 ratings - Updated Jan 22, 2026

Average interview difficulty

Mostly positive interview experience

How others got an interview

56%
Applied online
Applied online
19%
Recruiter
Recruiter
11%
Employee Referral
Employee Referral
7%
Staffing Agency
Staffing Agency
4%
Other
Other
4%
In Person
In Person

Interview search

33 interviews

Customer Service Representative Interview

Jun 24, 2015

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I applied through a recruiter. The process took 4 days. I interviewed at Thomson Reuters (Ann Arbor, MI) in Jun 2015

Interview

The interviewer went over the process with me thoroughly and went over two behavioral questions. Sadly, it felt like two at most questions was a bad sign in an interview so I lost hope. Did not like how they did not provide a follow up email indicating I did not move forward in the process.

Interview questions [1]

Question 1

Can you describe a time where you had to deal with a displeased customer and how did you deal with him/her?

Answer question

Thomson Reuters response

10y

Thank you for your time, participation and review of your interview experience. Please keep Thomson Reuters in mind for future roles that may align with your career.

Account Manager Interview

Oct 16, 2014

Anonymous employee

Accepted offer

Average interview

Application

I applied through a recruiter. I interviewed at Thomson Reuters (Moscú, ) in Jun 2010

Interview

I had 3 interviews in total: initial with HR, then with my future manager, finally with the head of office. I had no specific tests, mostly questions about my background and previous job.

Interview questions [1]

Question 1

Questions about selling techniques.

1 Answer

Account Manager Interview

Aug 29, 2013

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through an employee referral. The process took 2 months. I interviewed at Thomson Reuters (Chicago, IL) in Jan 2009

Interview

Hired through referral. Two interviews by hiring manager that took over a month to get an answer. Things move slowly in this company. Culture very conservative, not creative. Interviewed Hard working team, really enjoyed my co-workers and their perspectives.

Interview questions [1]

Question 1

What motivates you?

1 Answer

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Thomson Reuters interviews Thomson Reuters Customer Service Representative interviews

Customer Service Representative Interview

Jun 24, 2015

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I applied through a recruiter. The process took 4 days. I interviewed at Thomson Reuters (Ann Arbor, MI) in Jun 2015

Interview

Interview questions [1]

Question 1

Can you describe a time where you had to deal with a displeased customer and how did you deal with him/her?

Answer question

Thomson Reuters response

10y

Thank you for your time, participation and review of your interview experience. Please keep Thomson Reuters in mind for future roles that may align with your career.

Account Manager Interview

Oct 16, 2014

Anonymous employee

Accepted offer

Average interview

Application

I applied through a recruiter. I interviewed at Thomson Reuters (Moscú, ) in Jun 2010

Interview

I had 3 interviews in total: initial with HR, then with my future manager, finally with the head of office. I had no specific tests, mostly questions about my background and previous job.

Interview questions [1]

Question 1

Questions about selling techniques.

1 Answer

Account Manager Interview

Aug 29, 2013

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through an employee referral. The process took 2 months. I interviewed at Thomson Reuters (Chicago, IL) in Jan 2009

Interview

Interview questions [1]

Question 1

What motivates you?

1 Answer

Thomson Reuters

Thomson Reuters Customer Service Representative interview questions

Average interview difficulty

Mostly positive interview experience

How others got an interview

Interview search

Customer Service Representative Interview

Account Manager Interview

Account Manager Interview

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