I applied online. I interviewed at The Container Store (Southlake, TX) in Aug 2014
Interview
Applied online, was invited to the infamous group interview. Everyone has to stand up and introduce themselves and say why they want to work at CS. There were 20 ppl at my interview and I was 17th in line, so I was scraping the barrel to say something different. Watched videos and then it was Lord of the Flies time trying to comment on what we got from them - frankly not a lot, they were very rah rah we are awesome. I didn't shoot my hand up to say how impressed I was and that worked against me. Lots of people talked about how OCD they are and they were VERY excited to be there. I disliked the format and was even more unimpressed when they told us they have 45 part time employees on the books and one opening coming up in September, there were 20 of us there so you do the math. I left feeling like they kind of wasted my time.
I applied online. I interviewed at The Container Store
Interview
Entire hiring process took 3 weeks; group interview, one-on-one, phone interview. Everything was straight forward and simple. "Homework" pre-interview was to find solutions for problem areas in your home using their products.
They asked simple questions such as: how did you hear about us, what do you know about our company, best/worst customer service experiences, what are you passionate about, how long do you see yourself with the company, etc.
I applied online. I interviewed at The Container Store (Portland, OR) in Sep 2012
Interview
The initial interview is a group interview, and was actually really fun. I would dress semi-business formal, but nothing overboard. Dont have holes in your clothes! :)
It basically is like a round robin sorta thing, they just go around and ask questions of the group, one at a time, and you answer the best you can!
If that goes well they call you in for a second interview in person, and decide if they keep ya!
Interview questions [1]
Question 1
Standard stuff really, I think the hardest was was just coming up with something I did that was "way above and beyond normal customer service" blah blah blah. Not a hard interview and no hard questions, its just a matter of thinking of a good example when you are are actually asked :)