I applied online. I interviewed at The Body Shop in Sep 2019
Interview
Group interview where around 10 of us went into the store and did activities such as making a poster about customer service and trying to 'sell' an item of our choice.
Interview questions [1]
Question 1
What are the key skills required to provide good customer service?
very simple process, ask the regular interview questions and how much you know about the brands values and ethics. A shop floor trial is also done where you talk to customers and then do a bit of leaselining to see how well you can get customers to come into store
Interview questions [1]
Question 1
why do you think you would be a good fit for the body shop
I applied online. The process took 1+ week. I interviewed at The Body Shop (Edimburgo, Escocia) in Aug 2019
Interview
applying online, then a phone interview followed by a 1 on 1 interview and a trial in the store serving customers and asking if they need any help or advice on products