Questions related to CV and personal skills; Floor simulation. Also, questions concerning the previous experience. During the floor simulation, they looked how I can deal with real customers. In case no customers were in the shop, the manager pretended to be like a customer.
Interview questions [1]
Question 1
1). How to deal with an angry customer?
2). Why do you want to work with us?
3). Your Strengths.
I applied online. I interviewed at The Body Shop (Cardiff, Gales) in Oct 2019
Interview
It was a group interview where we sat round a table and had 5 minutes to get to know a few products then had to ‘sell’ them to the store manager. We were also given hand creams to give testers to the customers and talk to customers on the ship floor whilst they observed.
I applied in-person. The process took 2 weeks. I interviewed at The Body Shop (Croydon, England) in Feb 2017
Interview
The interviewer told me over the phone to "wear all black" for my trial shift and interview. I wore black skinny jeans, a black jumper and Chelsea boots. On arrival I was lectured on how appropriate my outfit was and asked why I wasn't wearing smart wear, after telling the interviewer I was told "all black" over the phone she was very condescending and told me I'd misunderstood her. I hadn't.
Interview questions [1]
Question 1
I can't remember, I think the standard working in a team, why do you want to work here, what makes good customer service.