TTEC Customer Service Representative (CSR) interview questions

It was a 2-part interview. First part was with 2 members of Talent Aquisation with basic interview questions. They also gave a scenario of the types of calls that postion takes and ask how you would handle it. They also give you an online assessment. Second part of the interview was a group interview with a Team Lead to go more into the types of calls the position takes and the importance of customer service.