TTEC Customer Service Representative CSR interview questions

call center testing on computer for basic computer skills. No need to type fast. instant pass fail followed by recruiter asking a few basic questions to see if you are customer service oriented, describe the job, give pay rate and benefit info. A major portion of the weeding out happens as people stop here and say no thank you. For those that continue, some still fail the drug test Now hired others drop out in the training room, where what you need to know overwhelms many. Then in the first days and weeks on the job more decide to drop out even after getting through training.