TTEC Customer Service CSR interview questions

You will be given an initial to assess your verbal ability, then, you'll be given a computer-based test to know you ability to handle computers and its applications, these are just basic computer skills. If you passed these initial process, you will be interviewed by the hiring manager to profile you for the right account based on your experience and ability. It's mostly a one-day process but due to the fact that there are a lot who are trying for a call center job, chances are you'll be scheduled for a final interview and live call simulation the next or in the next few days. If you the live-call simulation, which is mostly by a team lead thru a remote call, you'll have a final interview with someone who is from higher management. If you passed these battery of interviews and tests then, you'll be scheduled for a job offer and on to your training which is about 4 weeks.

Submission of Application Online or by Referral, then you would be contacted to have an Initial Phone Interview. If you pass the Initial Phone Interview, you would be requested or invited to go to the office to have an examination. Upon passing the exam you will be subject to the briefing which you would be assess again for a spontaneous communication skills (this serves as an initial interview-personal). Once you pass this stage, you shall have your final interview and will be informed to have a client interview if you pass. If you have pass the client interview, you would be given a job offer and will be requested to submit requirements for employment