I applied online. The process took 1 day. I interviewed at TTEC (Springfield, MO) in Aug 2011
Interview
There's two interviews that cover background experiences, hypothetical situations, as well as why you're interested in the company. The interviews are conducted by supervisors. There are skills test that you take on the computer that assess personality as well as simulation.
Interview questions [1]
Question 1
There weren't any surprise questions. Most everything you'll be asked deals with either hypothetical situations or past situations at previous jobs.