I applied online. The process took 3 months. I interviewed at TP (Hobart, IN) in Aug 2014
Interview
They do a huge group interview, ask questions about your experience, what you feel customer service is, so if you're alright with talking about yourself in front of strangers you should be fine.
Interview questions [1]
Question 1
Questions were pretty easy, allot of paperwork to fill out.
I applied online. The process took 2 days. I interviewed at TP in Oct 2014
Interview
Recruiter contacted me for a next day interview. Interview was set for 9am and there were about 10 people waiting for the same thing when I arrived at 8:45am. I did not leave untill 12:00pm. Typing test was administered along with a general knowledge test about computers. Both tests were pretty simple. Interview took no more than 15 minutes. Be prepared to do a sales pitch or roleplay with your interviewer. Pay attention to the role play scenarios and read before you jump in. Everyone was positive and friendly.
Interview questions [2]
Question 1
What challenges may you face with older customers (65 or older) and how would you speak to them vs a younger person?
I applied in-person. The process took 1 day. I interviewed at TP in Mar 2014
Interview
Very thorough and organized interviewing/onboarding process. Information about the position was presented in a manner that was straight forward. Staff was very welcoming and friendly. There weren't lengthy amounts of paperwork involved for the position. Overall, the hiring process was very quick.
Interview questions [1]
Question 1
Explain a time when you've gone above and beyond for the customer. Or What if a customer called you yelling and using bad language, would you be able to handle that situation?