Where can I find TD interview experiences by job title?

Customer Service Representative (1457) ; Customer Experience Associate (742) ; Financial Advisor (708) ; Bank Teller (627) ; Teller (387) ; Personal Banker (365) ; Personal Banking Associate (PBA) (358) ; Personal Banking Associate (348) ; Analyst (346) ; Financial Services Representative (305) ; CEA/Customer Service Representative (300) ; Business Analyst (275) ; Manager (265) ; Customer Service Representative (CSR) (256) ; Teller I (168)

Skip to content Skip to footer

Notifications

TD

TD Customer Service Representative (CSR) interview questions

based on 792 ratings - Updated Jun 12, 2026

Average interview difficulty

Very positive interview experience

How others got an interview

60%
Applied online
Applied online
17%
Employee Referral
Employee Referral
14%
In Person
In Person
4%
Recruiter
Recruiter
3%
Other
Other
3%
Campus Recruiting
Campus Recruiting
1%
Staffing Agency
Staffing Agency

Interview search

792 interviews

Customer Service Representative Interview

Mar 17, 2017

Anonymous Interview Candidate

Declined offer

Neutral experience

Average interview

Application

I applied online. I interviewed at TD (Vancouver, BC) in Feb 2016

Interview

I had phone interview first after I submit my application online, and they asked you to finish the assessment online. Had interview with customer service manager and branch manager, they ask about behavioral type question and role plays for some situations. They called within a week after the interview and discuss about the offers.

Interview questions [1]

Question 1

Tell me about yourself; Tell me about your sales experience

Answer question

Customer Service Representative Interview

Mar 15, 2017

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through an employee referral. The process took 3 weeks. I interviewed at TD (North York, ON) in Jun 2014

Interview

I was interviewed by both managers of customer service. They ask you questions about your past experiences, how you think you will fit in the role and lastly how you plan on growing the TD.

Interview questions [1]

Question 1

TD is constantly changing and adapting to present times, are you able to keep your self up to date and handle constant new information?

Answer question

Customer Service Representative Interview

Mar 10, 2017

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I applied in-person. The process took 5 days. I interviewed at TD (Vancouver, BC) in Feb 2017

Interview

I'm not sure how I got to the interview or who referred me, because I hand in a few resumes at the branches. After that, they contacted me through email, asking to answer a very long personality test. Then, 1 day after, another email scheduling a phonic interview. After this, it's been a week and I haven't heard from them yet.

Interview questions [1]

Question 1

Why TD? Tell us a situation where you exceeded when providing customer service. A situation when you found the most challenging to deal with a customer. Why should we hire you for this position?

Answer question

Viewing 401 - 405 of 792 Interviews

Top companies for "Compensation and Benefits" near you

Standard Bank Group

4.1★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Itaú Unibanco

4.6★Compensation & Benefits

Wells Fargo

3.7★Compensation & Benefits

Jobs at TD

Contact Center Rep - Credit Card - July 13th Phoenix, AZ

Private Client Specialist I - Greenville, SC

Contact Center Rep. II - Bilingual Spanish Greenville, SC Mt Laurel NJ, Jacksonville FL

Banking Associate (30) Aston

Banking Associate (30) Aston

TD interviews FAQs

TD interviews TD Customer Service Representative (CSR) interviews

Customer Service Representative Interview

Mar 17, 2017

Anonymous Interview Candidate

Declined offer

Neutral experience

Average interview

Application

I applied online. I interviewed at TD (Vancouver, BC) in Feb 2016

Interview

Interview questions [1]

Question 1

Tell me about yourself; Tell me about your sales experience

Answer question

Customer Service Representative Interview

Mar 15, 2017

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through an employee referral. The process took 3 weeks. I interviewed at TD (North York, ON) in Jun 2014

Interview

I was interviewed by both managers of customer service. They ask you questions about your past experiences, how you think you will fit in the role and lastly how you plan on growing the TD.

Interview questions [1]

Question 1

TD is constantly changing and adapting to present times, are you able to keep your self up to date and handle constant new information?

Answer question

Customer Service Representative Interview

Mar 10, 2017

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I applied in-person. The process took 5 days. I interviewed at TD (Vancouver, BC) in Feb 2017

Interview

Interview questions [1]

Question 1

Why TD? Tell us a situation where you exceeded when providing customer service. A situation when you found the most challenging to deal with a customer. Why should we hire you for this position?

Answer question

TD

TD Customer Service Representative (CSR) interview questions

Average interview difficulty

Very positive interview experience

How others got an interview

Interview search

Customer Service Representative Interview

Customer Service Representative Interview

Customer Service Representative Interview

Top companies for "Compensation and Benefits" near you

Jobs at TD

TD interviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Customer Service Representative Interview

Customer Service Representative Interview

Customer Service Representative Interview

Top companies for "Compensation and Benefits" near you

Jobs at TD