I applied online. The process took 1 week. I interviewed at TD (Montreal, QC) in Oct 2024
Interview
Recruiters were super friendly! Questions were straightforward. Stuff about past employment and examples of good customer service. I think having a positive attitude made a big difference in the conversation
Interview questions [1]
Question 1
What does customer service mean to you and what is your approach?
I applied through an employee referral. The process took 4 weeks. I interviewed at TD (Toronto, ON) in Sep 2024
Interview
Interview felt welcoming and there weren't many technical questions involved. They asked me about my past experiences and how I can relate those experiences to their company. They gave me a lot of details about the role and answered all of my questions in a kind manner.
Interview questions [1]
Question 1
Tell us about a problem you solved in your previous workplace.
Standard HR screening call followed by a majority behavioural interview with the MCE and final
Interview with Branch Manager. Straightforward process that ensures candidates have the attitude and patience to work in customer service.
Interview questions [1]
Question 1
Describe a situation where you had a disagreement with coworker or friend. How did you navigate the situation and arrive at an agreement?