Telephone interview first to know about your Education background and experience then an Online assessment to determine your computer level proficiency. Also, the online assessment entails questions to determine your emotional intelligence
Average hr reached out to do pre screen then 2nd interview after that similar questions were asked related to customer service and background with customer setvice and what is my previous experience that will help me what are my strengths
I applied online. The process took 3 weeks. I interviewed at TD (Edmonton, AB) in Jun 2024
Interview
pretty straightforward, three stages- phone interview, virtual face to face interview and final interview with the branch manager.
basic customer serve question asked nothing too complex all in alll was a good experience