TD Customer Service Representative (CSR) interview questions

Applied online with submission of resume and cover letter. Answered some question right after submission(remember to save as draft if you anticipate a long time to write). Next day, receive a requirement of complete a online assessment which include question like "how you feel yourself fits to this adjective", "what's you opinion about this statement" and scene question.It took about one hour to complete. I did not have any experience in customer service and I claim that in the questionnaire during application, but i still get the chance of phone interview. After that, receive a call to make an appointment of phone interview. I did not pick up the call actually, but the HR leave a message in my voice mail. The phone interview (18 minutes) is generally good, HR was friendly and nice.

Introduce yourself at the beginning, go through work experience with Hr. Answer hr’s Questions. It lasts for 30mins. The questions are around job descriptions. Not very hard. Prepare some examples to support.