TD Customer Service Representative (CSR) interview questions

The manager accidentally scheduled another person at the same time as me and sent the rescheduling email a little too late so there was two of us at the branch. She took me in first and had the other person stand in the main lobby area greeting people as they walked in to assess how comfortable the candidates are with interaction. I was interviewed by the Manager of Client Service and a Financial Advisor. Very easy going interview, they were very friendly and tried to make the process as painless as possible. They asked standard interview questions along with one or two questions that are a little more personalized. And of course, they did ask me to sell them a highlighter near the end of the interview so make sure you know how to sell anything they'd ask you to sell them; they gave me a few minutes to prepare how I would approach answering this question. After the interview I switched positions with the other applicant and talked to customers that would walk in. I tried asking them if there was any way I could assist them before they spoke with an actual employee to help guide them in the right direction. They do have someone watching you as you do this so do not think that it is pointless.

On campus hiring event, submitted resume and cover letter with the recruiter. Telephone Interview 2 weeks later with another recruiter, with follow up from branch manager in 2 weeks if selected.