I applied online. The process took 1+ week. I interviewed at TD (Toronto, ON) in Sep 2014
Interview
It was an amazing process for me. HR Consultant was very legendary and accommodating. She was very considerate to my personal situation. The consultant scheduled my personal face to face interview very shortly to accommodate my personal circumstances and very short availability. I got my application result very quickly and as a matter of fact my application and hiring process was very smooth and very short. I didn't wait for long to get the result.
Interview questions [1]
Question 1
What is the difference between a good customer service and a legendary one?
I applied online. The process took 1 week. I interviewed at TD (Saint John, NB) in Feb 2015
Interview
I applied online through a job ad found through Google. Got an email a day or two later about doing an online assessment and office simulation. Got an email from HR Recruiter a couple days after that to set up an phone interview. She called me at the set time and started with generic questions about my resume, past employment, if I ever worked in a call center before etc. Told me about salary and scheduling. Finished with basic behavioral questions and then asked if I had any questions which I did. She then said that a hiring manager would be in contact in a couple days if I was the successful candidate and to not get discouraged if I don't hear anything and to keep applying to other positions...still haven't heard anything, but tomorrow is their deadline. Overall I think the interview went alright. Fingers crossed for tomorrow!
Interview questions [1]
Question 1
Give an example of a time where you went over and above to provide excellent customer service.
Name a time when you had an irate customer and tell me what you did to help or fix the situation.
I applied online. The process took 2 weeks. I interviewed at TD
Interview
Did an online assessment,
got a phone interview, then got called in for a face to face interview.
Got the job and had to go through an extensive credit and background check.
Interview questions [1]
Question 1
How did I go out of my way to please an unsatisfied customer?