Hiring depended on manager of the branch. Most worked their way up the "corporate ladder". First step was to be hired on as a teller and work your way through the ranks. Even for a job at head office in HR you are expected to work your way up through the positions. There was no change in this even with university HR education and HR experience.
interview with manager of customer service at the branch...a week later HR called and had a generic interview over the telephone. At the same time they sent me an email with an online interview with again, many generic questions asking you to rate yourself on a scale (agree- disagree) to work behavior questions. Then a week later i had an interview with HR downtown where they ask a lot about your resume....explaining all the roles you've done in the past and why you liked/disliked them. A couple days later I was told i got the job and went in for signing and documentation. They also call your references and do a police/credit check.
Interview questions [1]
Question 1
questions were not difficult for the most part. Tell me about a situation where you had to deal with an angry customer and how did you solve it.