TD Customer Service Representative interview questions

It took about 30 mins to interview with customer service manager. The process seemed like chat. He introduced a lot about the branch and the position. And tell me he will send my resume to HR and have another interview with HR.

First there is an online questionnaire - to screen for personality and morality traits (e.g. What to do in certain situations and whether or not to justify possible perceived "immoral" actions) After the questionnaire is processed, I received an email detailing the recruiter's info who would later schedule a phone interview with me. Phone interview lasted about 30 minutes. Final in-branch interview lasted about 30 minutes.