I applied online. I interviewed at TD (Toronto, ON) in Mar 2023
Interview
Received an email, followed by a phone interview with standard questions. Smooth in general. Better to prepare for some questions relating to customer experience (if you come from a different field)
Interview questions [1]
Question 1
Ask about previous customer services experience, why do you want to work for TD etc
Very straight forward. From what I remember it was a 2 step process. The online assessment was lengthy. After that it took a couple of weeks then they reached out. However, the interview took place at the branch and it was pleasant and transparent.
Interview questions [1]
Question 1
Tell me about yourself Tell me your strengths Tell me how you resolve conflicts Why would you be a good addition to the branch here
The interviewer was the branch manager she was friendly, nice and asked fair and expected questions. She made me feel at ease and told me what’s to be expected …