TD Customer Service Representative CSR interview questions

two step interview. There was a phone interview at first then i was interviewed in person. interview was a typical interview. tell me abourt yourself. what are your strengths. why should we hire you. there are also some scenario based questions.

The process will be totally in a few steps: resume--online assessment-- phone interview online assessment includes self evaluation and simulation for the situations. The simulation includes the recording and typing and calculations on some different online ordering plans.