TD Customer Service CSR interview questions

Applied internally. Two rounds of interview. First round is with hiring team manager, lasted approximately 1 hour. Questions asked during the interview included behavioral-type questions. Was asked to react to scenarios to test how candidate handles pressure. There were technical questions relating to simple securities concepts, which can be easily answered if passed CSC or have a finance degree. Round two was with the Assc. VP. Lasted approximately 30 minutes. Mostly character type of questions were asked. There were questions regarding future career plans and was given lots of time to ask questions back. Was hired after 2 weeks following round 2.

I applied online and was called for a phone interview-then sent to a pre-interview with an HR specialist. She advised that the job paid 12.12 an hour and I would be expected to work nights, weekends, holidays. I was then set up with an interview at a local branch.