TD Customer Experience Associate interview questions

Applied online, 2 interviews with Talent Acquisition, behavioral questions mostly revolving around customer service. Why TD, tell me about a time you went above and beyond for customer, tell me about a time you helped a customer navigate an app

The interviews have 2 rounds: the first covers background and general questions, and the second requires detailed examples for deeper behavioral questions. The overall vibe is friendly. With thorough preparation, you’ll do great!