I applied in-person. The process took 4 weeks. I interviewed at TD
Interview
The whole interview process is around 30 mins. The interviewers are nice and the interview is more like a chat. Interviewers would ask question during chating. Be confidence and prepare some answers to behavioral questions regarding to customer serice experience.
First interview is a phone interview, second one is a video interview. Both interviews focus on behavourial questions, asking you about times where you have gone above and beyond with a customer.
Interview questions [1]
Question 1
Q: Explain a situation where you went above and beyond a customers initial needs.
it takes 16 minutes.Tell me about yourself and the skills you can bring to this customer experience role?Tell me about yourself and the skills you can bring to this customer experience role?