I applied online. The process took 1 week. I interviewed at T-Mobile (Springfield, MO) in Aug 2017
Interview
It's very easy, go in with even the slightest bit of professionalism and customer service skill. They'll hire about anyone. Just answer a few situation questions and do a mock phone call.
Interview questions [2]
Question 1
What would you do if a customer is angry with you about your resolution?
I applied online. The process took 1 week. I interviewed at T-Mobile (Whiting, IN) in Jun 2021
Interview
The phone interview was quite relax and layed back. She was all the way from Arizona and it only took around 30 minutes. I then received a link in my email to do a survey which will be sent to the hirers. And I am in the process of doing it.
Super straightforward interview process. Basic questions you’ve heard a million times. A good rule is to have an idea of how you would sell a particular item. So pick something from the line up of devices or service plans and try to describe how you would offer that to a potential customer. Be sure to sound confident when you speak and express that you’re always willing to learn more because it shows you can be coached.
Interview questions [1]
Question 1
What was a time you had to deal with an irate customer and what did you?