I applied online. The process took 4 weeks. I interviewed at T-Mobile in Aug 2014
Interview
UN-flexible.
The best way to describe the interview process for a corporate store in my area is inflexible. After making it to the second interview process, I was unable to get a decent time for the interview when talking with the store manager. They were extremely difficult on the phone and just pointed the finger at me saying it is my fault I cannot meet the one time they gave me and would not allow me to reschedule because the district manager is "a very busy person."
Even after being ridiculed, I was unable to get the contact information for this person and even called another store to ask if they know the contact for this manager. I later find out that the associate I talked to complained that I "kept them on the phone for 20 minutes."
I am optimistic about T-Mobile and would still like to reschedule, but this in-store experience is horrendous.
Interview questions [1]
Question 1
Tell me about a time when you had to solve a difficult problem for a customer.
I applied online. The process took 2 weeks. I interviewed at T-Mobile in Jul 2013
Interview
It was pretty standard. I submitted my application online, my resume looked good to one of the stores in the area I applied for so the manager called me and asked me in for an interview. I went and did 1 interview, he (later) told me he wanted a second opinion so I interviewed with another manage in a different store. I was then hired. The interview is pretty generic. They of course ask you about your experience in sales (if any) and how would you handle scenario 1, 2, and 3. They'll ask questions that will make you inadvertently reveal yourself (regarding punctuality, work ethics, etc.) so if you're a good worker, you'll be fine. This is just like any other company looking to hire.
Interview questions [1]
Question 1
The most difficult questions are those involving the scenarios. Usually they will consist of "In your past experiences, how did you handle a situation where __________."
I applied online. The process took 3 weeks. I interviewed at T-Mobile
Interview
First they screen you with a phone interview. They just ask general questions about past employment and your likes and dislikes. The one on one interview was very easy. Just be yourself and be prepared to answer a bunch of situational questions.
Interview questions [1]
Question 1
The person before you has more retail experience, Why should I hire you?