I applied online. The process took 1 week. I interviewed at T-Mobile (Huntington Beach, CA) in Oct 2012
Interview
There is an extensive assessment test to take online when applying. Then a phone screen from the hiring store. There is a first interview from then hiring store then a second interview with a store near by. You will only make it to the second interview if the hiring store manager likes you. The second interview is the confirm that they see the same quality in you.
I applied in-person. The process took 3 weeks. I interviewed at T-Mobile (Salt Lake City, UT) in May 2014
Interview
Interviewed twice with store managers. They wanted to make sure I was sales type of personality, and even said "this job isn't for everyone." Usually they have people interview with two store managers and have a third interview with the region manager so he can approve to hire new people. They start everyone at the same base pay, so there is no point trying to negotiate. Even if you don't have actual sales experience (like me) just "fake it til you make it" and sell them on you as a sales person.
Interview questions [1]
Question 1
When did you have a very difficult customer? How did you deal with it?
I applied online. The process took 4 weeks. I interviewed at T-Mobile (Chicago, IL) in May 2013
Interview
3 phase interview first with manager then second interview will be a group interview with 10 other people where ther are looking for individuals that stick out then finally an interview with district manager