The hiring process at T-Mobile takes an average of 21 days when considering 1 user submitted interviews across all job titles. Candidates applying for Consultant had the quickest hiring process (on average 21 days), whereas Consultant roles had the slowest hiring process (on average 21 days).
The hiring process moves quickly. The testing process will take 30-45 minutes, and if you do not pass that test, they do not allow you to retake it for 90 days. If you pass the test, they will call you for a phone interview. Pass that and you will be interviewd by a recruiter and a current manager.
Interview questions [1]
Question 1
What do you think is the hardest situation you've been in with a co-worker and how did you handle it?
I applied through an employee referral. The process took 3 weeks. I interviewed at T-Mobile (Bellevue, WA) in Sep 2012
Interview
Contacted by recruiter to schedule phone screening then invited for a series of interviews with hiring manager and various members of the team. Interviewed by hiring manager and 2 peers but never actually met the recruiter.
Interview questions [1]
Question 1
I was given a hypothetical case study and asked to answer it the best I could. They are looking for analytical reasoning skills to see how you approach problems rather than looking for a specific answer to the questions.
I applied online. The process took 2 weeks. I interviewed at T-Mobile (Wichita, KS) in Sep 2012
Interview
Filled out an application online followed by an assessment, took about 30 minutes. I received a phone call for a business-casual interview three days later. Interviewer uses the S.T.A.R. system. After these questions, the interviewer sat me with a rep to listen to calls for about 20 minutes (Nesting). I was told t-mobile will make a decision in five days, but received a email 2 hours later asking me to complete back round check. They use Hireright, which can be extremely annoying. It should be completed no more than ten days, just make sure you fill out the back round check completely and check on it after seven days. Check your email because a lot of the times they want more information before proceeding. After this was complete, I was offered the job, told about the meet - n - greet and when my class will start.
Interview questions [1]
Question 1
S.T.A.R. system, google it. Tell me about a time when you had to de-escalate a customer? Tell me about a time when a customer was being difficult with a sale? How did you gain their trust? Around those lines.