T-Mobile Customer Service Representative interview questions

I heard about the position via my local unemployment office. The process was very straight forward and transparent. I completed my assessment and then went in for an actual in person interview. T-Mobile does indeed utilize the STAR interview method, make sure you practice the night before. The interview wasn't overly hard and I felt like I did a good job. Another thing to be aware of. I personally don't have good credit right now and was told by someone in one of my networking groups that T-Mobile won't hire people who don't have good credit. I asked the recruiter point-blank if this was true during my assessment. She told me that T-Mobile is only interested in things like prior work history and criminal records in regards to background checks. They also use Hire Right and it's pretty detailed.

Phone screen, mainly looking for enthusiasm and motivational fit, as well as description fit based on prior experiences. Laid back interview for first interview, situation questions looking for STAR answers. Read about their values, it helps the interview.