T-Mobile Customer Service Representative interview questions

I applied online and was immediately asked to complete an online customer service simulation. It takes about an hour. If you did well you are approved to submit your application. Two days later I received an email inviting me to schedule an in person interview at my local call center. I did so .The interview was short and fairly easy. The coaches who interviewed me made me feel relaxed and they seemed fun, like they really enjoyed their jobs. I left feeling confident. A few days later I got an email to do the background check process. About 9 days later after the background check cleared I received a call with an offer.

I was at a job fair for T-Mobile and there were at least 200 people there as well. I ended up interviewing infront of one of the managers (who would end up being my boss) and asked me questions with the STAR method. After that I went home and got a phone call about another interview. This time I interviewed with two people. They asked the same general questions using the STAR method, I'm glad I studied! I then got a phone call the next day from a recruiter asking if I could start in 3 days. I said most definitely!