T-Mobile Customer Service Representative interview questions

You can apply online or at a job fair. I applied online through careerbuilder.com. I was then sent an assessment later that day. You have to go through 4 simulated calls. Hitting the repeat button will make you loose points so keep a pen and paper handy to take notes. After that you will do a personality/behavior test. Keep in mind T-Mobile rewards employees based on performance instead of tenure. One question may ask you " would you rather be rewarded for working hard or long term employee" you always want to go with the performance based answer. T-Mobile will do a 10 year background check to see where you have lived and worked and any crimes committed during that time. There is no drug test so no need to worry.