T-Mobile Customer Service Associate interview questions

It was interesting. There was a brief side by side sit in on a call. It wasn't just the traditional sit down and ask questions. It was a pleasant change.

The application is online. After you fill out basic information and questions they will send you a secondary assessment. There are 4 call simulations that are fairly simple and mostly speed based and several questionnaires that are similar to every other application. If you pass those they will send you another email telling you to do a video interview. I did it on my computer with a mic, headset, and webcam. They ask a few questions that you give a written response and 3-4 questions that you respond with by video. After a few days I was sent a invitation to interview in person where I was asked several more questions and did a test call. For the test call they give you a few pages of info to go over for 10 minutes before calling you on the phone in the office. The interviewer then came back and asked me a few more questions We ended the interview a little early so he let me listen to a few calls while people were taking them which I thought was pretty neat.